Lead Technical Success Manager
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
About OutSystems
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As the leading AI-powered application development platform, OutSystems provides customers with everything they need to build apps & agents incredibly fast. So, let us cut to the chase: we are looking for a **Lead Technical Success Manager to be based in Philippines.
About The Role
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As a Lead Technical Success Manager, you will serve as a trusted technical advisor to our strategic customers across multiple segments. By developing a deep understanding of their IT landscape, business processes, and strategic goals, you will guide their technology adoption and expansion.
In this role, you will build proficiency in the OutSystems platform to mentor client development teams, review solution architecture, and enforce technical best practices. Acting as the bridge between our customers and internal teams including Product, R&D, Sales, Professional Services, and Global Support, you will champion client needs and ensure high-quality delivery.
Key Responsibilities
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- Manage a portfolio of top-tier accounts, accelerating product usage through strategic AI adoption in complex, large-scale environments.
- Perform technical reviews for complex, large-scale systems, and ensure adherence to OutSystems development best practices.
- Design technical adoption plans to drive strategic business impact by guiding customers to implement agentic systems that maximize platform value.
- Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact.
- Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges.
Requirements & Qualifications
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- Soft Skills: Strong written and verbal communication; ability to establish trust and supportive relationships; proven problem-solving and analytical skills; proficiency in understanding complex client requirements and d...
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