Application Specialist

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Job Description**

Field Service Technician – Industrial Bandsaws - Remote

Cincinnati, Ohio

Position Summary

Lenox is seeking a hands-on Application Specialist to support customers by troubleshooting, diagnosing, and improving the performance of band saw machines and related equipment. This is a field-based technical role for someone who enjoys solving mechanical problems, working directly with industrial equipment, and helping customers improve uptime, reliability, and cutting performance.

The successful candidate will work with customers, distributors, and internal sales partners to identify machine issues, perform adjustments and minor repairs, support product trials, and deliver technical training. This role is well suited for candidates with experience in mechanical, electro-mechanical, automotive, hydraulic, pneumatic, industrial maintenance, machining, diesel, or field service environments.

Candidates with experience as an automotive technician, diesel technician, maintenance mechanic, electro-mechanical technician, hydraulic technician, machinist, millwright, or field service technician are encouraged to apply.

Key Responsibilities

• Troubleshoot customer band saw machine and application issues involving mechanical, hydraulic, alignment, calibration, and performance-related problems\\
• Diagnose root causes and recommend practical corrective actions to restore machine function and improve reliability
• Perform minor repairs, machine adjustments, setup support, and calibration at customer and distributor locations
• Support product testing, machine evaluations, and application trials in customer environments
• Train operators, maintenance personnel, distributors, and customers on machine setup, sawing fundamentals, troubleshooting, and best practices
• Maintain, calibrate, and troubleshooting distributor welding equipment and related systems
• Evaluate customer applications and operating conditions to recommend the most effective and cost-efficient products for improved sawing performance
• Partner with Territory Account Managers and internal teams to support customer needs, prioritize service requests, and provide technical expertise during customer visits
• Document customer issues, machine conditions, product performance, and account activity in Salesforce or other reporting tools
• Stay current on machine systems, controls, sawing applications, and new product developments
• Remain informed on industry trends, machine technology, and competitive solutions to better support customer needs
• Help customers improve productivity, machine uptime, cut quality, and overall process performance

Qualifications

• 3 -5 years of hands-on experience in mechanical, electro-mechanical, automotive, diesel, hydraulic, pneumatic, industrial maintenance, machining, machine repair, or field service environments, or an Associate’s/Bachelor’s degree in a related technical field with relevant practical experience
• Strong mechanical aptitude and troubleshooting ability
• Working knowledge of hydraulic, electrical, pneumatic, and mechanical systems
• Experience using hand tools and performing machine adjustments, calibration, and minor repairs
• Ability to diagnose equipment problems, identify root causes, and recommend corrective ...

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