Automation Success Technician - Post Deployment Specialist (Minneapolis)
Location: United States - Minneapolis, MN
Pay: $62,700 - $93,700
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
Position Overview
The Robotics Automation Success Technician is a hands-on, customer-facing technical role responsible for ensuring the successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey.
Serving as a field-based robotics Subject Matter Expert (SME), this position supports activities from pre-sale demonstrations and pilots through installation, deployment, customer training, post-deployment hyper-care, and ongoing usage optimization.
The Automation Success Technician partners closely with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively utilized, and positioned to deliver measurable customer value.
Key Responsibilities Demonstration & Technical Sales Support
- Serve as the dedicated field robotics expert supporting customer demonstrations, pilots, evaluations, and events.
- Conduct demo qualification and site assessment activities to help improve demonstration quality and accelerate the sales process.
- Configure and operate robotic equipment during customer demonstrations and pilots.
- Identify site conditions, workflows, and applications that may impact successful robotic operation.
- Support Sales and Business Development teams throughout the customer evaluation process.
- Assist with customer discovery and assessment of existing operations and incumbent solutions.
Deployment & Installation
- Execute the installation and configuration of robotic products at customer locations.
- Complete initial setup, programming, and route mapping.
- Validate autonomous operation within the customer's environment.
- Follow standardized deployment processes and accurately document deployment results.
- Identify and troubleshoot technical, operational, application, or environmental issues that may affect deployment success.
Customer Training & Onboarding
- Provide comprehensive, hands-on training for customer operators, supervisors, and other users.
- Train customers on robot operation, routine maintenance, autono...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.