Senior Availability Management Analyst, APAC
About Vantage
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Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Regional Operations
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The Regional Operations team plays a critical role in enabling safe, reliable, and scalable data center operations across the portfolio, ensuring consistent service delivery and operational performance for Vantage customers. Operating across multiple sites, the team provides the governance, systems, and operational frameworks required to maintain the health and integrity of infrastructure environments.
With deep expertise in mission critical operations, Regional Operations integrates engineering, service management, and operational support functions to drive consistency, performance, and continuous improvement. Responsibilities include establishing standardized operating practices for new and existing facilities, overseeing maintenance and capacity strategies, optimizing performance across sites, and ensuring effective response and recovery from unplanned events through coordinated regional support
About the Opportunity
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Vantage's Critical Facility Operations teams manage our buildings and deliver best-in-class data centre services to our customers. At the front line are Critical Facility Engineers, responsible for the safe operation of critical electrical and mechanical infrastructure — work that demands deep operational knowledge and genuine fluency in service; change, incident and problem management. We are seeking a technically minded, organised and detail-oriented analyst to lead and govern the APAC Operations Service Management program across all three disciplines. The position is pivotal: it ensures every infrastructure change across our APAC data centres is executed with precision and transparency, and that every significant incident converts into a defensible root cause analysis and a corrective action that genuinely closes. You will be the regional focal point for governance, risk mitigation and compliance across our mission-critical environments.
You will own the change lifecycle end to end across all APAC sites — submission, approval, execution and post-change review — applying the Level of Risk (LOR) framework to classify changes and confirm that mitigation is proportionate and in place. The mandate extends equally to the post-event side: progressing the Problem lifecycle in ServiceNow, driving RCA (Root Cause Analysis) and Review completion against agreed service levels, holding the standard on record integrity across priority, Configuration Item and resolution coding, and maturing the APAC Known Err...
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