Data Analyst - Forecasting (all genders)
THE ROLE & THE TEAM
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In the heart of Berlin, we always have our finger on the pulse. The customer service at Zalando and Zalando Lounge is the voice and ear of Europe's leading online fashion platform. We impress with our understanding and expertise. We create a unique shopping experience and take feedback seriously to optimize our services and processes. We are proud of what we do and we turn our customers into fans.
In the workforce management department, we are the strategic heart of customer care. Strategic capacity planning, accurate staffing and speedy responsiveness to the Customer Care Operations teams are our core mission.
The forecasting team is responsible for analysing trends and forecasting the demand for the organisation, providing analytical support to our customer care operations functions.
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WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)**
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As a Data Analyst for Forecasting, you will act as the bridge between deep technical modeling and strategic business ownership, ensuring our operational teams have the exact forecast they need to succeed.
- Own the forecast: Predict and analyze expected contact volumes for internal teams and outsourcing partners, directly driving capacity planning across a large-scale, multi-site customer care network.
- Build and optimize models: Perform deep statistical analyses and leverage machine learning to continuously improve the accuracy, reliability, and explainability of our time-series forecasting models.
- Design experiments: Create research and experimentation plans, selecting the most appropriate methodologies and metrics to extract actionable ins...
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