Transportation Agent

Job Description:

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JOB OVERVIEW

The Transportation Agent will work with transportation partners to review status on open move requests and enter event dates and comments in internal systems.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Proactively communicate delays, industry trends, and weather impacts
• Follow up with vendors to obtain quotes and present them to internal/external customers via system processes, including prioritizing quote requests for vehicles being purchased by Wheels Stock Buyers.
• Obtain condition reports after vehicles are picked up by the vendor and work with the internal Account Manager to address any issues, such as damage and expired plates.
• Host, or participate in, weekly conference calls with vendors to address open items, challenges, performance metrics, and service vendor/license and title delays.
• Address customer feedback directly with the vendor and escalate internally, as-needed
• Respond to inquiries on status from all areas of the business through email, CRM tool, and Teams message.
• Process vendor invoices, including validating charges, classifying vendor service descriptions to the appropriate internal category, and auditing to avoid payment duplication.
• Assist internal teams with high volume transportation project setup and execution.

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Prioritization and Digital Organization
• Communication
• Problem Solving
• Computer Proficiency
• Microsoft Office 365
• Detail Oriented
• Time Management

EDUCATION AND EXPERIENCE

• High School Diploma or GED required-Associate or Bachelor Degree preferred
• One (1) to three (3) years of experience in an office environment
• Logistics background preferred

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective...

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