TikTok Shop & Marketplace Operations Specialist
Job Title: TikTok Shop and Marketplace Operations Specialist (VA)
Location: Remote ( Latin America )
Schedule: Monday - Friday. 9AM - 5PM EST
Salary Range:$1,400–$2,000 USD per month, with flexibility to offer a higher rate for exceptional candidates with extensive TikTok Shop Seller Center experience.
HireLago connects top remote talent with fast-growing US companies. We are hiring on behalf of a fast-growing US athletic apparel and footwear reseller that carries Nike, Adidas and other major athletic brands.
Amazon US is the company's largest channel, and TikTok Shop is its fastest-growing one. The team sells on TikTok Shop, fulfills through Amazon Multi-Channel Fulfillment and Fulfilled by TikTok, and runs an active affiliate and creator sample program. It also sells on Shein, dropships for a retail partner through Shopify, and plans to launch its own Shopify storefront.
The Role
This is a newly created, hands-on operations role focused on TikTok Shop, with the rest of your time on Shein, Shopify dropship orders and the upcoming Shopify storefront. You will own the recurring daily work so the channel runs cleanly, starting with three areas you already know well: account health and appeals, returns and refunds, and listing creation and maintenance.
The role is intentionally broad. We are hiring for strong TikTok Shop Seller Center fundamentals and sound judgment, and you will be trained on more of the business over time.
Reporting Structure
- Reports to the TikTok Shop and Multichannel Lead
- Partners closely with the Marketing Manager, TikTok Shop and Affiliates, on samples, creator issues and promotions
- CEO involvement for strategic decisions only
What You'll Do
Account health and appeals
- Monitor TikTok Shop account health daily: performance metrics, policy violations, listing takedowns, product and IP flags.
- Draft, file and follow up on appeals with the right evidence (invoices, brand authorization, product proof) so they are approved the first time.
- P...
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