Emulation Field Hardware Support Engineer - Harlow, UK
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.
Position Overview
You'll maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites. This role blends hands-on emulation hardware support and operational ownership with a forward-looking focus on automation, observability, scalability, and service reliability. You'll collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure.
We are looking for a field-based support professional to be primarily out of the Harlow area. Flexibility to travel to other locations or regions as business needs require is essential.
Key Responsibilities
- Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end-of-life activities
- Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
- Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce product-line issues
- Condu...
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