Agent Support
Agent Support Liaison
Position Summary
The Agent Support Liaison is responsible for debt management operations while ensuring compliance and quality assurance. This role serves as a key liaison between agents, internal departments, carrier partners, and external vendors to maintain high standards of business integrity, agent satisfaction, and regulatory compliance.
The Agent Support Liaison assists with critical business processes including Quality of Business (QOB) reviews, compliance investigations, debt recovery efforts, agent support services, carrier relationships, and platform administration. This position plays a vital role in protecting company interests while supporting agent success and delivering an exceptional agent experience.
Key Responsibilities
- Conduct Quality of Business (QOB) reviews to ensure business quality and compliance standards are met.
- Maintain and manage the agent database
- Maintain master debt records.
- Manage and investigate client complaints and escalations.
- Host training sessions regarding debt management practic...
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