Sr. Operations Manager, SAP Platform
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
McKesson is seeking a Sr. Operations Manager, SAP Platform to lead enterprise SAP operational excellence across mission-critical business platforms. This role provides strategic leadership for SAP Operations Center management, 24x7 support governance, SAP Focused Run capabilities, release management, operational monitoring, automation, and continuous improvement initiatives. The successful candidate will partner with business, technology, and vendor teams to ensure highly available, secure, scalable, and resilient SAP environments that support critical business operations.
What You'll Do
- Lead SAP Operations Center governance and oversee enterprise 24x7 support model execution across SAP landscapes.
- Drive SAP Focused Run implementation and optimization, including System Monitoring, LMDB administration, Alert Management, and Root Cause Analysis (RCA).
- Chair Change Advisory Board (CAB) discussions and govern SAP release, deployment, and production change processes.
- Establish operational KPIs, SLA reporting, executive dashboards, and service performance metrics.
- Lead incident, problem, and service improvement programs to increase platform availability and ope...
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