Sr. Manager, SAP Applications Support
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
McKesson is seeking a Sr. Manager, SAP Applications Support to lead enterprise SAP Application Management Services (AMS) supporting critical SAP S/4HANA business processes. This leader will oversee SAP production support operations, service delivery performance, major incident management, resource planning, and continuous service improvement across SAP FI/CO, SD, MM, and WM functional areas.
The role is responsible for ensuring operational excellence, SLA achievement, customer satisfaction, and business continuity while leading a high-performing team of SAP functional analysts and support professionals. Working closely with business partners, technology teams, and external vendors, this leader will drive service reliability, governance, and process optimization aligned with enterprise objectives. The role builds upon the Service Management Sr. Manager position's focus on service strategy, governance, operational excellence, workforce planning, and stakeholder partnership.
What You'll Do
- Lead SAP AMS teams supporting SAP S/4HANA Finance (FI/CO), Sales & Distribution (SD), Materials Management (MM), and Warehouse Management (WM).
- Develop workforce capacity plans, staffing strategies, on-call rotations, and resource allocation models to support business demand.
- Oversee SAP inci...
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