Sr. Service Performance Manager, SAP AMS, FSS
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
McKesson is seeking an experienced Sr. Service Performance Manager, SAP AMS, FSS to oversee the operational health, stability, and continuous improvement of our SAP ecosystem. This role will provide leadership across SAP production support, AMS governance, incident management, vendor oversight, service delivery, and operational excellence initiatives.
The ideal candidate combines deep SAP functional and operational expertise with strong stakeholder management skills and experience driving service reliability, resiliency, automation, and AI-enabled operations. This role will partner with business and technology leaders to ensure SAP services consistently meet business objectives while supporting McKesson's digital transformation journey.
What You'll Do
- Lead SAP Application Management Services (AMS) operations across SAP S/4HANA and integrated platforms.
- Drive Incident Management, Problem Management, RCA, and CAPA activities to improve service stability and reduce recurring issues.
- Establish and manage governance processes, KPIs, SLAs, operational reviews, and service reporting.
- Manage strategic vendor relationships and hold partners accountable for contractual and operational commitments.
- Partner with business stakeholders to provide transparent communication during incide...
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