Customer Success Manager - SaaS
_Customer Success can mean very different things in different businesses._
❌ This probably isn't the right fit if you prefer owning a fixed book of accounts, building your role predominantly around high-touch relationships or traditional account management/support.
✅ But this might be your perfect role if you thrive on data-driven, opportunity spotting, outcome realisation, retention, growth, customer value, and knowing when to go high-touch versus when to scale.
🚀 About Us
We're are a SaaS company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
🌎 Our Culture
Culture matters to us.
Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies for 4 years running, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
We are problem solvers, not ticket takers.
Customer success is at the heart of everything we do and we strive to ensure that we prioritises the success of the customer in every interaction. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align wi...
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