Sr Dir, Partner Success

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role

As Senior Director, Partner Success, you will own Armis’ strategy for helping channel and services partners implement the Armis platform, build service offerings, and deliver measurable outcomes for shared customers. You will lead and develop the Partner Success team and build executive relationships with global systems integrators (GSIs), value-added resellers (VARs), managed security service providers (MSSPs), and other service providers.

You will work with Channel Sales, Customer Success, Product, Marketing, and Enablement to improve partner delivery, strengthen the partner experience, and grow joint business. You will set clear expectations for partner readiness and performance, use data to guide where Armis invests in its partners, and serve as the executive escalation point for critical partner and customer issues.

Key Responsibilities

Partner Strategy and Team Leadership

·  Set the Partner Success strategy, operating priorities, and performance goals in alignment with Armis’ channel and customer success objectives.

·  Develop resources that build partners' technical capabilities, such as solution guides, architecture reference materials, hands-on labs, and certification pathways, and keep them current with platform releases.

· Build, lead, and develop the Partner Success team. Set clear ownership for partner accounts, coach team members, and allocate resources based on partner potential and customer needs.

· Build executive relationships with strategic partners and lead quarterly business reviews that turn performance insights into decisions and follow-through.

Partner Enablement and Customer Outcomes

· Establish standards for partner onboarding, technical training, certifications, and implement...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.