Product Owner - Service Platforms & Experience
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3a
Reporting Line: Technology Product Director
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 25th November
What To Expect
The Product Owner for Service Platforms & Experience is responsible for defining and delivering the product vision, strategy and roadmap for the platforms and capabilities that underpin service experiences across the Post Office. The role focuses on creating a modern, integrated service ecosystem that enables seamless, efficient and customer-centric interactions for colleagues, postmasters, business customers and consumers.
Working across the end-to-end service technology landscape including case management, CRM, workflow, knowledge management, self-service and emerging AI-enabled capabilities the role will drive the evolution from fragmented solutions to a coherent, scalable and data-driven product ecosystem.
As a senior product leader, the role works closely with Technology, Operations, Architecture and Transformation to align product direction to enterprise priorities, ensuring platforms deliver measurable improvements in customer outcomes, operational efficiency and colleague productivity.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digit...
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