CRM & Sales Operations Manager

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation.

We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports.

Employment Type:

• Full-time 8.30 am - 5 pm, NY (EST zone).
• Remote work.
• B2B contract (sole proprietorship status or corporate entity).

Key responsibilities:

CRM setup and process design

• Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release.
• Define rules for each stage: goal, entry and exit criteria, required data and next steps.
• Set ownership at each stage and at handover, and agree ...

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