Patient Experience Product Intern
About Bask Health
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Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.
We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.
About the Role
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We're looking for a Patient Experience Product Intern to help improve the patient-facing experiences across Bask Health's telehealth platform.
You'll work alongside product managers, engineers, designers, and clinical operations teams to understand how patients interact with our software and identify opportunities to make those experiences easier, clearer, and more reliable.
This internship focuses on the patient portal, messaging, treatment status, refills, renewals, and other workflows patients use throughout their care journey.
You'll gain hands-on experience with product discovery, technical requirements, usability testing, quality assurance, and product improvements. You'll also learn how patient-facing features connect with clinical and pharmacy operations.
We're looking for someone who is technically curious, detail-oriented, and interested in building software that solves real problems for patients.
What You'll Do
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- Support product initiatives that improve the patient experience across Bask's telehealth platform.
- Help research how patients navigate the patient portal and interact with treatment-related features.
- Gather and organize patient feedback to identify recurring ...
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