Technical Account Manager (m/f/n)

Summary

Technical Account Manager (TAM) (m/f/n) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services,

and fostering proactive relationships.

Job Description

In this role, maintaining regular contact with customers and continuously monitoring their health is crucial.

The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.

The TAM must possess a comprehensive understanding of customers' solutions, providing basic troubleshooting and advisory services. Driving product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.

Keeping on track with ESET's product offerings and spearheading

Customer Advocacy Initiatives Are Essential Responsibilities.

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