Operations Lead | Uplift
Hi!
We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.
We're currently looking for a Operations Lead to join Uplift, a business building a portfolio of digital products for users’ everyday needs.
The team is currently in the early stages of formation: key technical roles are already in place, with the main focus now on building the marketing function for the first product. This is an opportunity to join the business at launch and build processes from the ground up.
What will be your focus:
- Analyze the payment funnel, identify the causes of payment losses, and determine opportunities to increase revenue.
- Improve the approval rate of initial and recurring payments, test hypotheses, and evaluate the financial impact of implemented changes.
- Develop the payment infrastructure: work with current PSPs, onboard new providers, and optimize routing and cascading.
- Monitor key payment and compliance metrics, and work on reducing chargebacks, refunds, and fraud.
- Improve the product’s unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios.
- Analyze the causes of user churn, and find opportunities to increase retention and reduce churn.
- Develop Customer Operations: improve the user experience and customer interaction processes throughout the ...
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