Service Desk Team Lead
About Ekco
🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.
We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.
🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do
- On It: We take ownership, follow through, and get things done.
- All In : We collaborate, support each other, and commit fully to shared goals.
- Connected: We build trusted relationships with colleagues, clients, and partners.
- Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
🏠If these values resonate with you, you’ll feel right at home here.
The Role
We are seeking an experienced Team Lead to join our team to support our service desk team. This role will focus on mentoring our Level 1 and Level 2 engineers as well as liaising with clients and 3rd party vendors.
Responsibilities
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