Risk Governance Manager 1LOD

Governance & Assurance Manager | Insurance & Financial Services

1LOD

Permanent/Hybrid

A well-established, FCA and PRA regulated financial services organisation is creating a new (1LOD) first-line governance and assurance role within its customer experience function.

You’ll report to a senior director and shape how good customer outcomes are evidenced and protected across the business.

The role

This is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.

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