Workforce Planning Analyst
Package Description
Turn workforce data into better patient care.
Every day, IC24 services support thousands of patients who need urgent advice, treatment and care.
Behind every successful NHS 111 call and urgent care interaction is a well-planned workforce that ensures the right people are in the right place at the right time.
As a Workforce Planning Analyst, you'll play a critical role in helping us optimise workforce performance across our Integrated Urgent Care services. Using workforce management systems, advanced analytics and forecasting techniques, you'll provide the insight that helps our operational teams deliver safe, effective and responsive care.
Working closely with operational leaders, Business Intelligence, IT and clinical teams, you'll transform complex data into practical recommendations that improve scheduling, resource utilisation and service performance.
This is more than a reporting role. It's an opportunity to influence how our services are staffed, support key operational decisions and help ensure patients receive the care they need, when they need it.
What You'll Be Doing
→ Optimising workforce planning systems
Maintain and develop workforce management tools, ensuring forecasting, scheduling, dashboards and reporting functions are accurate, relevant and delivering maximum value to the business.
→ Turning data into insight
Analyse workforce, operational and performance data to identify trends, opportunities and risks, providing actionable recommendations that support service delivery and operational decision-making.
→ Supporting workforce forecasting
Work with workforce planning methodologies and data models to support short, medium and long-term resource planning across our contact centre operations.
→ Improving schedules and resource utilisation
Help optimise staffing levels through effective scheduling, look-ahead planning, annual leave management, overtime forecasting and resource allocation activities.
→ Driving reporting improvements
Develop and enhance reporting processes, dashboards and analytical tools that provide clear visibility of workforce ...
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