HR Consultant

The HR Consultant serves as a trusted advisor to coworkers, managers, HR Business Partners, and People Experience stakeholders by providing consultative support on workplace concerns, employee relations matters, policy interpretation, investigations, conflict resolution, and manager guidance.

Operating within the HR Solutions Hub, this role manages a defined portfolio of Tier 1 and Tier 2 coworker relations and consultative cases while balancing employee experience, business needs, consistency, and organizational risk. The HR Consultant uses sound judgment, objectivity, and strong business acumen to resolve workplace concerns, conduct investigations, coach leaders, and recommend practical solutions that support positive workplace outcomes.

This role combines employee relations expertise with a consultative mindset. Success requires balancing service excellence, policy stewardship, workplace investigations, manager support, and proactive problem solving to create a fair, consistent, and productive workplace experience.

As a member of the HR Solutions Hub, the HR Consultant brings the CDW Way to life through professionalism, integrity, accountability, and care in every coworker and stakeholder interaction.

What you'll do

Coworker Relations Consultation

• Serve as a trusted point of contact for coworkers and managers regarding workplace concerns, policy questions, employee relations matters, and workplace conflict.
• Provide balanced, practical guidance that supports resolution while considering coworker experience, business needs, organizational standards, and risk.
• Support managers and coworkers through sensitive workplace situations with professionalism, objectivity, and empathy.
• Exercise sound judgment and identify when escalation or additional stakeholder involvement is appropriate.
• Build trust and credibility through responsiveness, consistency, and quality support.

Investigations and Case Management

• Conduct prompt, thorough, and objective workplace investigations involving complaints, policy concerns, and coworker relations matters.
• Gather and assess information through interviews, documentation review, fact finding, and stakeholder consultation.
• Document findings, summarize observations, and support recommendations for appropriate resolution.
• Maintain complete, accurate, and confidential case records throughout the case lifecycle.
• Ensure timely case progression and closure while maintaining established documentation and quality standards.
• Apply case management best practices and maintain strong case hygiene standards.

Manager Coaching and Support

• Coach managers regarding performance management, workplace conflict, policy application, difficult conversations, and employee concerns.
• Support leaders in addressing issues proactivel...

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