Manager 2, Software Engineering - Virtual Expert Platform

Overview

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumers, small business, and self-employed customers around the world the opportunity to prosper.

You will collaborate across multiple pods and cross-functional partners to align roadmaps, resolve dependencies, and ship customer-driven solutions that reduce friction in how small businesses get paid across every channel.

Join the Virtual Expert Platform (VEP) team as a Senior Manager for Assisted Services. The team builds and manages the platform and services that connect customers with experts across TurboTax, QuickBooks, and Credit Karma. They make getting help simple, fast, and reliable for consumers and small businesses, no matter how or where customers choose to engage an expert.

We love engineering leaders who build strong teams, are unafraid of complex distributed-systems and payments challenges, communicate clearly with stakeholders, and care as much about operational excellence as they do about the customer experience.

You'll be expected to lead as an AI-native leader: partnering with platform teams to drive adoption of Intuit's AI/GenAI paved roads, embedding AI into how your teams build and ship, and contributing improvements back to shared platforms so the rest of the engineering organization benefits from what your teams learn.

Responsibilities

• Lead, grow, and develop a team of software engineers building and operating the Virtual Expert Platform and assisted services experiences and APIs, ensuring high engineering standards and strong delivery execution.
• Own delivery of customer-driven assisted services capabilities and the expert engag...

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