Retail Market Manager Western Carolinas

**JOB DESCRIPTION

**Specific responsibilities to include:

Strategic leadership

• Coaches, leads and manages Banking Center Managers and teams to ensure all strategic initiatives are executed effectively.
• Implement the vision for driving growth and profitability by executing on Retail Banking strategy within the Market.
• Provide visionary leadership to the Retail Banking team, fostering a culture of customer focus.
• Collaborate with peers and Retail Banking Executive to align goals with the overall organizational strategy.
• Models and demonstrates First Horizon Bank (Firstpower) culture. Promotes a positive work culture by increasing and supporting associate engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition.
• Involved in the community and actively serves in a leadership capacity in support of bank programs.

Sales and business development

• Implement and coach advice driven sales process.
• Drive business growth by establishing and achieving goals and priorities.
• Use sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement.
• Consistently visits banking centers to provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.
• Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation.
• Deliver expected balance sheet and income statement results for the Market.

**Client Experience

**

• Ensure exceptional client experiences across all banking centers.
• Implement strategies to enhance client engagement, satisfaction, and loyalty.
• Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation.

Team management

• Recruit, train, develop, and retain a high-performing Retail Banking team.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, infl...

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