Customer Support Specialist (French Speaker)

Responsibilities

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.

Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you ?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

• You already have a successful experience in a similar role;
• Impeccable written and verbal communication skills in French and fluent in English (written and spoken); Additional European languages are considered a plus (e.g. Spanish);
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• ...

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