Customer Migration Lead
EML Payments is a global payments company, headquartered in Brisbane, Australia, and listed on the Australian Securities Exchange. We build secure, instant payment solutions that connect our clients to their customers, wherever money is in motion. Our products include banking, credit and disbursement services, earned wage access, gifts, incentives and rewards, and FX solutions. We operate in more than 25 countries, we combine the energy of a start-up with deep leadership experience
About The Role
The Customer Migration Lead is responsible for leading the successful migration of clients onto EML’s strategic payments platform, ensuring migrations are commercially successful, operationally controlled and delivered with high levels of client confidence.
The role acts as the bridge between commercial, product, technology, operations and delivery teams to ensure migrations are sequenced, governed and executed in a way that protects revenue, strengthens client relationships and supports EML’s broader platform transformation objectives.
What You Will Do
**Migration Strategy & Commercial Transition
**
- Lead the commercial and client transition strategy for migration onto EML’s strategic payments platform.
- Input into migration approaches, sequencing and transition models across client cohorts.
- Ensure migration priorities align to:
- revenue protection
- contractual obligations
- client readiness
- operational constraints
- strategic commercial priorities
- Partner with executive stakeholders to support migration decisions, trade-offs and prioritisation.
**Client Migration Leadership
**
- Act as the senior client-facing lead for migration activities across strategic clients and programmes.
- Build trusted relationships with client stakeholders throughout migration planning and execution.
- Lead migration governance, workshops and executive engagement with clients.
- Drive client confidence and buy-in to migration approaches, timelines and transition activities.
- Manage escalations, risks an...
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