Ordering Specialist Tier I
About the Role
TurningPoint Global Solutions is seeking an Ordering Specialist Tier I to support a federal client’s wireless program. The Ordering Specialist Tier I plays a key role in managing the end-to-end lifecycle of corporate mobile devices and carrier services. Reporting to the IT operations team, this role is responsible for processing mobile orders, coordinating with carriers and end users, and delivering Tier 2 troubleshooting support.
- Location: Onsite (Rockville, Maryland)
- Citizenship: Must be authorized to work in the U.S. without current or future employment visa sponsorship.
- Clearance: Active Secret clearance
What You’ll Do
Responsibilities
Order Management & Logistics
- Process, track, and verify daily carrier mobile device orders, accessories, and SIM cards, and prepare associated purchase requisitions.
- Review wireless carrier orders to ensure compliance with customer mobile policies for device models and carrier plans.
- Review workflow activities to ensure orders have appropriate customer workflow approvals
- Manage inventory levels, coordinate shipments, handle device returns (RMAs), and process warranty replacements.
Technical Support & Device Management
- Provide Tier 2 carrier troubleshooting support for mobile devices, including connectivity issues, activation failures, and network errors.
- Guide end-users through device setup, data migration, eSIM/SIM activations, and carrier porting procedures.
Carrier & Account Administration
- Interact with cellular carrier representatives to activate new lines, process upgrades, suspend unused services, or disconnect lines.
- Update asset tracki...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.