Product Business Operations

Brief Description

The Opportunity

The Product Business Operations role is part of the Products team and is responsible for the day-to-day commercial operations of NTS's software business. This person owns the processes that carry a customer from final deal coordination through license fulfillment, ongoing engagement, and renewal.

Working with sales representatives, Customer Success, Product, Contracts, and Finance, the role keeps customer records accurate, transactions moving, forecasts current, and follow-up actions complete. Sales representatives retain responsibility for outside sales, new-business prospecting, account strategy, and commercial negotiations.

Key Responsibilities (Principal Duties and Accountabilities \*Essential Functions)

Deal Completion and Post Award Coordination

• Support representatives in completing quotes, approvals, order forms, purchase orders, and customer documentation needed to close and process software deals.
• Validate products, quantities, pricing, license terms, support coverage, and delivery requirements against approved orders; resolve discrepancies with Sales, Contracts, and Finance.
• Own the post-award handoff and action tracker through fulfillment, customer receipt, and billing readiness; escalate delays and missing information.

License Fulfillment and Entitlement Management

• Coordinate license issuance, delivery, activation instructions, and receipt confirmation; route technical activation or deployment issues to the appropriate team.
• Maintain accurate records of licensed products, quantities, customer entities, license terms, expiration dates, and maintenance or support entitlements.
• Process approved renewals, expansions, transfers, and license changes; track trial and evaluation expirations with the account representative.

CRM and Forecast Management

• Own CRM data quality across accounts, subaccounts, contacts, opportunities, orders, and renewals; reconcile records with license and transaction information.
• Run a regular forecast review with representatives to validate opportunity values, stages, close dates, procurement status, next steps, and accountable owners.
• Scrub stale opportunities, duplicate records, missing fields, and unsupported close dates; obtain representative updates and flag changes or risks for leadership.

Customer Outreach and Sales Coordination

• Conduct welcome, fulfillment, administrati...

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