Provider Experience Liaison

Reporting to the Manager, Provider Relations, the Provider Experience Liaison serves as the central intake and escalation point for all provider outreach requests. You will evaluate inquiries, tracking issues, and ensuring resolution across our teams. As an important associate within the Provider Relations team, the Liaison supports trend analysis, feedback loops, and coordination to enhance the provider experience. You are highly organized, professional, and skilled in team member engagement and issue management.

This is a hybrid position, based in our Downtown San Francisco office. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. Beginning in early 2027, the minimum onsite requirement is expected to increase to 8 days per month.

Salary: $30.00 - $36.00 per hour

What You Will Do

• Be the primary contact for internal and external provider outreach requests.
• Evaluate and route inquiries to appropriate departments or staff for resolution.
• Monitor and follow-up on escalated issues to ensure satisfactory closure.
• Maintain the provider relations issue tracker, documenting all escalations, responsible parties, and resolution timelines.
• Ensure escalated issues are flagged to management a...

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