Engagement Lead, Incident Response

ROLES & RESPONSIBILITIES

• Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requests
• Is solely responsible for the success, failure, and management of all team members’ activities and communications during the engagement
• Engagement Management (External):

• Leads the technical conversation and drive the direction and strategy of the engagement

• Educates the Client on how to make an informed decision

• Guides the Client on the importance of conducting a cost vs. benefit analysis

• Maintains accountability for accurate and timely password changes within 24 hours

• Builds the strategy for success and deliver it

• Assists client with developing and executing their recovery plans

• Establishes priorities for their IT and Arete engagement personnel

• Is the subject matter expert on various technologies, infrastructure, and engagement-specific items

• Tracks progress to completion
• Engagement Management (Internal):

• Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver

• Ensures project workstreams are being delivered on-time

• Monitors budget and team hours against allocated hours within the statement of work (SOW)

• Ensures daily time entry is complete within Project management tool for the team

• Ensures project workstreams are being delivered on-time

• Ensures project budget is correct. Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessary

• Ensures the engagement team is utilized to a blended 70%

• Easily identifies opportunities for add-on services to continue assisting Clients with Arete resources

• Ensures teams execute tasks successfully and validates work product quality

• Provides routine updates to CCC regarding overall engagement and action items

• Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as needed
• Coaches and mentors junior team members
• Proposes tactics and strategies that impact overall processes
• May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

• Excellent time management and org...

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