Customer Service Rep

JOB TITLE/LOCATION:

_Customer Service Representative – Baldwin Park, CA

_Description

The Customer Service Representative serves as the primary point of contact for clients, ensuring timely and accurate communication regarding orders, shipments, and product inquiries.

Essential Functions Of The Job

• Serve as the primary liaison between customers and internal departments (production, engineering, quality, and logistics).
• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Respond to customer inquiries regarding product specifications, lead times, and order status.
• Coordinate with production teams to communicate delivery schedules and resolve delays.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Support contract review processes to ensure compliance with aerospace industry standards.
• Assist in resolving customer complaints and issues with a focus on root cause and corrective action.

_The preceding functions have been provided as examples of the types of work performed by employees assigned to this job function. Management reserves the right to add, modify, change or rescind the work assig...

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