Customer Service Representative

About Echelon

Echelon is a rapidly growing, direct-to-consumer e-commerce brand fueling those who can’t afford to crash. We’re a veteran-founded company and are proud to be the number one energy drink sold on military bases. In 2026, we’re branching into the civilian market and need another set of hands to support our loyal, loud, and rowdy customer base.

We’re looking for a Customer Service Representative who thrives in a fast-paced environment, loves solving problems, and understands that great support is people-first.

The working hours for this role will be 12pm-8:30pm Monday-Friday

What You’ll Do

• Respond to customer inquiries via email, chat, and social channels with speed, clarity, and humor
• Handle order issues including shipping delays, damaged packages, r...

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