Client Experience Manager

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

The Client Operations Manager/Service Analyst is the primary point of contact for the bswift system set up, management, and quality assurance; responsible for helping meet and exceed client expectations by supporting consumers on bswift.

How You'll Make An Impact

Client Site Implementation and Maintenance

• Manage 10-12 clients‘ annual renewals and site updates on the bswift platform.
• Demonstrate understanding of employee benefits and bswift configuration rules including cost calculations, eligibility classes, and site structure.
• Maintain comprehensive knowledge of insurance plan rules for all plans including but not limited to health, life, disability, and voluntary benefits.
• Obtain and maintain the bswift Implementation and Ongoing User Certification
• Manage and provide technical guidance through the implementation of new client websites.
• Understand, implement, and configure contents, pricing and information included in the Statement of Work for each client.
• Provide technical guidance through the implementation of new client websites and ongoing support of sites at renewal.
• Develop and maintain benefit class matrix for each assigned client and save document to client’s file in the shared drive.
• Update sites as requirements change...

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