Customer Service Manager

About the Role

Palm Build is hiring a dedicated Customer Service Manager to be the go-to point of contact for our clients. Most homeowners and property owners we work with have never been through water, fire, or mold damage before. This role is our front line for client complaints and escalations, so we need someone who stays calm, owns the problem, and turns frustrated clients into loyal ones. You'll have the full support of our leadership team to address client concerns and make things right.

Pay

$65,000 to $80,000 per year, based on experience, plus a discretionary bonus.

What You'll Do

• Own client communication from the first call through final reconstruc...

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