Customer Support Specialist

About The Role

The role is the first point of contact for customers of a cloud-based SaaS platform, troubleshooting technical issues spanning APIs, webhooks, authentication, and data integrations. Every ticket is a chance to turn a frustrated user into a loyal advocate.

Beyond resolving tickets, the role feeds patterns back to engineering and product: filing well-documented bugs, identifying gaps in documentation, and shaping the self-serve help content that deflects future volume. Strong support here directly drives retention and expansion revenue.

Key Responsibilities

• Resolve 30-50 daily customer inquiries ac...

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