Sr. Onsite Service Specialist - Orlando FL.

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21871

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Orlando, FL

Brief Position Summary

The Sr. On-Site Service Specialist is a senior-level role that is responsible for delivering exceptional customer service and advanced inventory management at large, dedicated customer locations. This position supports procurement, order placement, and the management of MSC ControlPoint Solutions including Vending, Vendor Managed Inventory (VMI), and Crib systems. The role is distinguished by its focus on complex services such as Crib Management, Metalworking (MW) services, and Procurement Services, and requires a high level of technical and operational expertise.

Duties And Responsibilities

• Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification.
• Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization.
• Collect and log cost savings statistics to demonstrate value delivered.
• Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed.
• Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives.
• Resolve on-site product and service issues using internal resources and supplier networks.
• Maintain high levels of customer satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective resolution...

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