Platform Creator Activation Specialist
What We're Looking For
Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity’s Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you’ll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus.
CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.
Responsibilities
- Onboarding and Activation of New Creators
Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.
- Creator Support and Education
Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.
- Compliance and Documentation Management
Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.
- Process Coordination and Collaboration
Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a...
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