EMS Program Manager

Position Summary

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The EMS Program Manager co-leads operational execution of Brown University Health’s enterprise EMS strategy alongside the Enterprise EMS Medical Director. In partnership with the Enterprise EMS Medical Director, the manager coordinates systemwide priorities, governance, KPIs and outcome measurement, performance improvement, issue resolution, site alignment, and relationships with EMS agencies and transport partners.

Key Responsibilities

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· Execute the enterprise EMS strategy and coordinate systemwide and site-level alignment and direction.

· Co-lead EMS governance, reporting, performance measurement, and action tracking.

· Coordinate resolution of EMS-hospital operational, transport, handoff, offload, and supply concerns.

· Manage relationships, communication, education, and improvement activities with EMS agencies and transport partners across Rhode Island and Massachusetts.

· Support EMS quality, safety, emergency preparedness, and closed-loop case feedback.

· Develop standardized EMS processes, tools, and programs in collaboration with clinical and operational leaders.

· Provide programmatic coordination and operational support to LifePACT Critical Care Transport and the Medical Communications Center (MedComm) as they relate to enterprise EMS strategy, ...

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