Sr Manager, State Association Services

Job Type

Full-time

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Senior Manager, State Association Services to join our Denver team.

The Senior Manager, State Association Services is accountable for the people, operating system, and coordinated delivery of MGMA's state association portfolio. The role translates portfolio strategy into annual operating priorities, resource plans, service standards, and measurable execution across four integrated areas: association management, affiliate partnerships and operations, state meetings and education, and state marketing. The position reports to the Product Manager, Membership.

The Senior Manager develops a high-performing team, strengthens governance and volunteer relationships, leads approved state-model transitions, and ensures that state programs and services are delivered consistently, efficiently, and in alignment with MGMA priorities. The role works closely with the Product Manager and Product Owner throughout MGMA's Product Development Lifecycle (PDLC), contributing operational insight, implementation leadership, launch readiness, adoption, and continuous improvement.

**Essential Functions

**Team Leadership & Performance Management

• Establish clear team goals, individual accountabilities, service standards, operating rhythms, and performance expectations aligned with approved portfolio priorities.
• Conduct regular one-on-one meetings, team planning sessions, performance reviews, talent-development discussions, and succession planning.
• Allocate state portfolios, initiatives, and specialist capacity based on chapter and affiliate needs, workload, risk, strategic importance, and available resources.
• Build an inclusive, collaborative, and accountable team culture centered on service excellence, sound judgment, continuous learning, and measurable outcomes.
• Provide escalation support and decision guidance for complex governance, volunteer, financial, operational, event, partner, and stakeholder matters.

Strategy Translation & Portfolio Leadership

• Translate the state membership portfolio strategy into annual operating priorities, integrated delivery plans, resource allocations, service standards, and team goals.
• Ensure Association Managers and functional leads convert MGMA priorities into coordinated state plans and high-quality member and volunteer experiences.
• Assess portfolio performance, capacity, risks, and opportunities; develop recommendations for investment, service-model changes, corrective action, or escalation to leadership.
• Establish scalable practices, templates, playbooks, and quality standards that improve consistency while preserving appropriate flexibility for differing state models and local needs.
• Maintain a portfolio-level view of state health, governance maturity, financial performance, program delivery, member engagement, volunteer capacity, and operational risk.
• Monitor relevant association, membership, education, marketing, meetings, and volunteer-leadership trends and incorporate validated insights into operating recommendations.

State Model Transitions & Portfolio Evolution

• Lead the coordinated execution of approved affiliate-to-chapter transitions, chapter formation, reaffiliation, re-entry, consolidation, and other state-model changes.
• Establish transition plans, decision gates, readiness criteria, responsibilities, dependencies, risk controls, implementation milestones, and stabilization measures.
• Coordinate the legal, finance, membership, technology, data, marketing, events, education, governance, and communications work required to execute each approved transition.
• Ensure governing documents, agreements, financial controls, volunteer structures, systems, operational procedures, and member communications are ready before launch or conversion.
• Prepare clear options, business implications, risks, recommendations, and escalation points for strategic or product decisions reserved for the Product Manager and other authorized leaders.
• Conduct post-transition reviews and ensure lessons learned are incorporated into future transition playbooks and operating standards.

Governance, Volunteer & Stakeholder Leadership

• Serve as a senior advisor and escalation point for state boards, committees, affiliate leaders, management partners, and other volunteer stakeholders.
• Promote effective governance, staff-volunteer role clarity, succession planning, policy adherence, sound decision-making, and documented follow-through across the state portfolio.
• Establish and oversee a recurring review cycle for bylaws, policies, committee charters, agreements, and other governing documents, including clear ownership, approval, version-control, and retention practices.
• Coordinate appropriate legal, executive, or subject-matter review when governing documents or decisions require interpretation, amendment, approval, or risk assessment.
• Guide the team in developing board materials, recommendations, meeting plans, decision records, action logs, and follow-up communications.
• Build trusted relationships while balancing state needs, member value, organizational consistenc...

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