Customer Success Manager, Senior Manager
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
_Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Success Manager Life Sciences demonstrates deep business and industry in Life Sciences, along with Salesforce product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
In this role, the Success Manager will serve as a trusted advisor to our clients across pharmaceutical, biotech, and medical device sectors. You will bridge the gap between technical architecture and complex regulatory/clinical requirements, ensuring clients optimise their product usage while adhering to strict compliance standards (e.g., GxP, HIPAA, 21 CFR Part 11).
They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers work directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.
The ideal Success Manager will possess both a Cloud specialisation and Life Sciences industry skills that enable them to speak the customer language.
What You'll Actually Be Doing
- Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
- Develop an understanding and knowledge of customers' Salesforce implementation and evangelise t...
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