IT Senior Observability Architect
Job Purpose
Design and evolve the observability architecture within the approved enterprise architecture across MSC Cruises' global technology ecosystem. The role establishes the architecture, standards and engineering principles required to provide end-to-end visibility across applications, infrastructure, cloud, networks, integrations and digital services. Working closely with key IT teams and business stakeholders, the role leads the adoption and continuous optimization of the observability platform, enabling proactive issue detection, faster root cause identification, improved service reliability and data-driven operational decision-making.
Key Accountabilities
- Design and evolve the observability architecture and recommend improvements to standards and the technical roadmap across applications, infrastructure, cloud, networks and digital services.
- Act as the technical reference for the observability platforms, with primary focus on Dynatrace and Elastic Stack (ELK), ensuring scalability, consistency and effective adoption across IT teams.
- Design and recommend common monitoring and telemetry standards covering metrics, logs, traces, events, user experience, service topology and business-critical services.
- Design and continuously improve dashboards, service health models, alerting strategies, anomaly detection and event correlation to enable proactive operations and reduce alert noise.
- Work with IT teams and business stakeholders to improve service...
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