Travel Desk Lead - Offshore

Location Country Poland

Work Location Gdynia

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

• The Travel Desk Lead provides operational leadership for the global Travel Desk Offshore function, leading the Travel Desk Offshore Coordinators to ensure the timely, efficient, and cost-effective execution of end-to-end crew change operations across the offshore fleet.
• The role is responsible for driving operational excellence through effective stakeholder management, standardized processes, performance management, and continuous improvement, while serving as the primary operational escalation point to ensure consistent, high-quality service delivery aligned with business objectives and crew change budgets.

Key Responsibilities And Tasks

• Lead the day-to-day operations of the Travel Desk Offshore Coordinators, ensuring the timely, accurate, and cost-effective execution of end-to-end crew change operations across the global offshore fleet.
• Coordinate team capacity, allocate workloads, and prioritize operational activities to ensure service levels, crew change schedules, and business priorities are consistently achieved.
• Act as the functional Subject Matter Expert (SME) for crew change planning and travel coordination, ensuring the consistent application of standardized, simplified, and digitalized processes, procedures, and governance across the global operation.
• Provide operational leadership, coaching, mentoring, and technical guidance to Travel Desk Offshore Coordinators, fostering a high-performing, customer-focused, and continuously improv...

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