Sr. Salesforce Reporting Manager
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Salesforce Reporting Manager is responsible for delivering and continuously supporting critical Salesforce/GPS reporting capabilities that enable leaders and business partners to effectively manage operational performance and make data-informed decisions. This role serves as a trusted partner to leaders and cross-functional stakeholders by translating business needs into actionable reporting solutions and insights, validating reporting outcomes, and providing consultative guidance on reporting feasibility, design, and interpretation.
This role is accountable for the accuracy, reliability, and sustainability of reporting assets while supporting ongoing maintenance, troubleshooting, access administration, and reporting-related knowledge transfer. The role also partners across business and technical teams to investigate reporting defects, resolve data discrepancies, and improve the overall usability and effectiveness of reporting capabilities. Beyond core reporting delivery, this role proactively identifies process improvement opportunities and leverages new data and reporting technologies to streamline workflows, reduce manual effort, and expand the insights available to business stakeholders.
Key Responsibilities
- Own the delivery, quality, and operational stability of critical Salesforce/GPS reports, dashboards, and recurring reporting processes supporting Commercial Contact Center operations.
- Build new reports and enhance existing reports based on business and operational needs
- Maintain reporting assets as organizational structures, departments, supervisor assignments, and business processes evolve
- Translate business requirements into scalable reporting solutions that provide clear and actionable outputs
- Enable insights for business stakeholders by analyzing reporting trends, highlighting key drivers, and translating data into clear, actionable recommendations
- Validate reporting results and investigate discrepancies raised by leaders, operations teams, and business partners
- Serve as a consultative partner on reporting feasibility, reporting limitations, and report design decisions
- Support reporting access, permissions, save/share capabilities, and related user support needs
- Investigate reporting d...
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