Infrastructure Specialist/ Senior Officer
PRIMARY PURPOSE OF THE POSITION
The Infrastructure Specialist is Graded's senior technical expert responsible for core systems: network, Wi-Fi, firewall, security, servers, storage, backup, and device management. Drawing on experience from a high-performing IT environment, you will evaluate our infrastructure, identify opportunities for improvement, and implement enhancements step by step.
As an established school, Graded's systems evolve alongside the academic calendar. This position requires patience, adaptability, and a constructive approach to modernizing existing infrastructure.
This is an individual contributor role. You will collaborate hands-on with the Infrastructure Associate, guide IT Support Technicians on complex technical issues, and serve as the technical lead with vendors. The Infrastructure and Operations Manager establishes priorities and budgets while you ensure technical execution is sound.
PRINCIPAL DUTIES AND RESPONSIBILITIES
_The duties of the position include but are not limited to:_
ASSESS AND ADVISE
- Conduct a comprehensive review of campus infrastructure (network, Wi-Fi, security, servers, storage, backup, access controls, device management, printing, telephony, and monitoring) and deliver a clear assessment of system health, risks, and priorities.
- Develop a prioritized roadmap outlining immediate improvements, upcoming budget requirements, and long-term upgrades, including cost estimation with the Manager.
- Establish and roll out operational standards for configurations, naming conventions, patching, and access control.
- Provide technical advisory support to leadership on vendor solutions, system changes, and procurement.
DESIGN, RUN, AND TROUBLESHOOT
- Maintain the health and reliability of network infrastructure, firewalls, servers, virtualization, storage, backup, disaster recovery, and monitoring systems.
- Serve as the primary...
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