Senior Director of International and Premier Services
Join Cleveland Clinic Abu Dhabi as Senior Director, International & Premier Services
Lead the future of premium healthcare at CCAD. We are seeking an accomplished healthcare executive to drive the strategy, growth, and operational excellence of our International and Premier Services portfolio, including VIP and Royal Services, Executive Health, Concierge Medicine, Longevity, and Corporate Health. This is a unique opportunity to elevate the patient experience, expand international partnerships, and strengthen CCAD's position as a leading global destination for personalized, world-class care.
Position Summary
Under the direction of the Chief Transformation officer, the Senior Director of Operations will lead the development, implementation, growth and operational performance of International and Premier Services (IPS). Reporting to the CTO, this leader will translate the center’s vision into a sustainable operating model and oversee its strategy, finances and service delivery.
IPS brings together International, VIP and Royal Support Services and Coordination, alongside the Corporate Health service and the Healthspan Collection, which includes Executive Health, Concierge Medicine, Longevity and Corporate Health clinical services.
The Senior Director will partner with the Executive Medical Director to align operations with clinical priorities, quality standards and an exceptional patient experience. Working closely with the Healthspan Associate Administrator, Business Development Manager and International Patient Services Manager, this leader will coordinate service development, strengthen patient pathways and deliver sustainable growth across the center.
Key Responsibilities
Strategy and Center Development
- Lead the development and execution of the IPS strategic plan, establishing priorities, implementation milestones and measurable performance goals.
- Design and implement an integrated operating model across IPS services, defining workflows, staffing requirements, service standards and accountability.
- Translate strategic priorities into annual operating plans and oversee the launch and expansion of services.
- Develop business cas...
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