Franchise Manager

Job Purpose:

The Franchise Manager oversees and supports the brand franchise operations to deliver consistent brand standards, strong restaurant performance and a positive guest experience across franchise locations.

The role acts as the primary link between franchise partners and corporate teams, using performance analysis, operational reviews, coaching and cross-functional coordination to improve profitability, address operational risks and support successful franchise openings and growth.

Key Responsibilities

Franchise Operations, Performance & Profitability

1\. Monitor franchise performance against sales, profitability, operating and guest experience measures, identifying trends, risks and improvement opportunities.

2\. Conduct structured business reviews with franchise partners and agree measurable action plans to strengthen operational and financial results.

3\. Analyse outlet P&L performance, labour and food costs, operational efficiency and guest feedback to recommend practical corrective actions.

4\. Support franchise partners in meeting agre...

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