BMW Program Manager

Job Description

Duties & Responsibilities

Client Partnership & Programme Governance

• Act as direct support to the BMW ME Training Manager in planning, executing and controlling the Training Centre, its activities and resources.
• Act as GP Strategies' primary point of contact and escalation for BMW on the training programme.
• Develop and maintain programme and project plans, including milestones, owners, deliverables, budget, implementation timing and approval gateways, with a plan for each new learning initiative.
• Lead the start-up phase of new projects, including problem definition, concept development and vendor selection.
• Identify training and coaching opportunities that support BMW ME's business objectives, using requirements obtained from the market or the BMW Regional Office (RO). Evaluate the training strategy against changing market and importer needs, and recommend new learning and development initiatives to BMW.
• Lead the development of training and coaching programmes, with Trainer input, for BMW approval.
• Set up meetings, supported by the Training Co-ordinator, with the people responsible for each new project and for approving the proposed solution.
• Ensure each new programme is delivered on time, within budget and to BMW standards, including reporting and participant feedback.
• Set up and own the training materials repository, together with the Training Co-ordinator, tracking all existing material under version control so that there is a clean, current record of every update, replacement and enhancement; ensure materials developed for new programmes are provided to BMW and retained in the repository.
• Using the repository as the starting point for material reviews and overhauls, revisit existing training programmes so that they reflect the current product range and BMW's updated training methods; table update plans with BMW where needed, and execute them once approved.
• Receive the Sales & Product Trainers' proposals for improving sales training materials and methodologies, and decide which to take forward as part of programme reviews and overhauls.
• Review and approve the annual training plan and training calendar prepared by the Training Co-ordinator before submission to BMW.
• Support the training needs analysis.
• Support quarterly adjustments to the training plan.
• Support the planning of Focus Training and coaching.
• Manage programme risks, issues and changes, and communicate their impact on scope, timelines, resources and cost.
• Maintain programme documentation, decisions and action logs.
• Maintain a formal improvement tracker of all proposals tabled with BMW, together with BMW's responses.
• Record and track all new projects delivered by or via GP, and all value-added services.
• Lead GP's participation in audits, programme reviews and BMW governance activities.

Client Meetings & Reporting

• Run the weekly operations meeting with the team, covering priorities, delivery status and actions.
• Chair the monthly client meeting with BMW, covering performance, KPIs, SLA results and the forward plan.
• Lead the quarterly account meeting with BMW, including review of annual volumetrics, capacity ass...

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