IT Process Manager

Role purpose

We are strengthening IT process management so that processes are clearly owned, consistently documented, understood and followed across internal and external delivery teams. The IT Process Management Lead will coordinate the practical implementation and improvement of the IT Process Management practice. The role will establish a reliable process baseline, maintain the IT Process Map, help process owners document and improve their processes, and ensure that approved process models are maintained in Signavio and linked to supporting procedures and knowledge.

This is an enabling and coordinating role. The role is not expected to write every IT process on behalf of the organisation. Accountability for process content and operation remains with the relevant process owners. The Lead provides the method, templates, modelling support, challenge, quality assurance and momentum required to make the practice work.

Working relationships

Working with IT process owners, service and application owners, ITSM practice managers, Enterprise Architecture, Security, Risk and Compliance, technical teams and the Knowledge Management Practice Manager, the role will act as the focal point for day-to-day IT Process Management. It will ensure that process documentation and supporting knowledge are connected, current and usable, particularly where delivery responsibilities are shared across internal and external teams.

Your main responsibilities

• Plan and manage the activities required to establish and operate the IT Process Management practice, including priorities, backlog, dependencies and delivery tracking.
• Manage and maintain the IT Process Map and a controlled inventory of IT processes, with clear process ownership, status, review dates and relationships between processes.
• Work with process owners to define scope, purpose, roles, responsibilities, controls, inputs, outputs, hand-offs, tools and supporting documentation.
• Facilitate workshops to capture current-state processes, identify gaps and agree pragmatic target-state processes that can be followed by both inte...

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