Business Process Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Process Manager based in Italy.

Join a fast-growing international technology environment focused on innovative digital solutions and B2B services within the iGaming industry. As a Business Process Manager, you will play a key role in improving operational efficiency and establishing scalable processes across the Product department. You will analyze existing workflows, identify bottlenecks, eliminate inefficiencies, and drive process optimization initiatives. Working closely with cross-functional teams, you will standardize operational practices, improve planning and prioritization, and enhance collaboration across departments. You will also take ownership of Jira and Confluence as essential tools for workflow management, reporting, automation, and documentation. This is an excellent opportunity to influence operational strategy, implement meaningful improvements, and contribute to a collaborative, flexible, and innovation-driven organization.

Accountabilities

• Business Process Analysis and Optimization:

• Analyze existing processes across Product teams to identify bottlenecks, duplicated responsibilities, inefficiencies, and opportunities for improvement.
• Design and implement optimized workflows, identifying automation opportunities and evaluating their expected operational impact.
• Develop practical recommendations to improve productivity, efficiency, and process transparency.

• Process Standardization and Operational Management:

• Contribute to the development, standardization, and implementation of consistent operating principles across the Product department.
• Establish and improve processes for planning, prioritization, request management, dependency coordination, responsibility allocation, and escalation procedures.
• Coordinate operational initiatives and process changes, monitoring timelines, progress, dependencies, risks, and blockers.
• Facilitate effective communication between teams to ensure smooth implementation of operational improvements.

• Jira Management and Automation:

• Develop Jira Cloud as a centralized platform for task management, initiative tracking, and operational planning.
• Gather stakeholder requirements and translate them into technical specifications for Jira spaces, boards, workflows, and automation rules.
• Coordinate the implementation, testing, and acceptance of Jira configuration changes.
• Continuously improve Jira functionality to support the specific needs of different Product teams.

• Performance Monitoring and Reporting:

• Develop operational metrics and define requirements for dashboards and reporting systems.

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